Installation Procedures

Welcome to the Kinetisense Installation guide

Please follow the steps below to install Kinetisense. Please contact support if something is not right

Version 5 install link:

https://kinetisensesubsciption.blob.core.windows.net/releases/windows/kinetisense360/kinetisense360-install-5.3.3.37.exe

Version 6 install link:

https://kinetisensesubsciption.blob.core.windows.net/releases/windows/kinetisense360_v6/kinetisense360_v6-install-6.0.3f7.exe

*Note:

  • Version 6 does not support the Kinect Camera
  • Graphics card needs to be at minimum Nvidia 3050 Or 1660ti
  • Nvidia series 3000x is not compatible with v5

Follow below the minimum computer specification and system requirements to run Kinetisense:

  • PROCESSOR Intel Core i7
  • GRAPHICS Nvidia GeForce RTX 2060 or GTX 1660ti
  • MEMORY 16 GB
  • STORAGE 512 GB SSD, or 1 TB HDD, or combo–
  • PORTS USB 3/C
  • OPERATING SYSTEM Windows 10
  • Steps to check a user’s computer components:

Use the start Menu, hit Start, type “System Information” into the search box, and then select the following result.

On the System Information page, you can check the Operating System version, Processor and RAM memory.

Check Graphics card – Use the start Menu, hit Start, type “Device Manager” into the search box, and then select the following result.

Click on the Display Adapters Icon and it will show all graphics card installed on the machine. As you can see below, the graphics card installed meets the requirement – NVIDIA GeForce GTX 1050.

Check USB ports – Click on the Universal Serial Bus Controllers Icon and it will show all USB ports on the computer. As you can see below, the computer has at least ONE USB 3.0 port or better.

Kinetisense runs at its best when Windows 10 is up to date, therefore it is important to keep it up to date.

  • Steps to check Windows Updates.

Use the start Menu, hit Start, type “Updates” into the search box, and then select the following result.

Click on the Check for Updates Button and it will look for Updates. Once it finds updates, please install them all.

Also, check the Optional updates screen

Notes: 

  • It is a good practice to install BIOS updates separately.
  • A reboot might be necessary and please do

It is also important to check if the firmware is up to date. You can do that by going into the Device Manager and clicking on Firmware.

Click on Search automatically for drivers and it will check for any available updates.

Click on Search automatically for drivers and it will check for any available updates.

Once it is finished searching for updates, it will either give you a message that you already have the latest update installed or it will start downloading and updating the latest firmware.

The latest Nvidia drivers can be found on Nvidia’s website

https://www.nvidia.com/Download/index.aspx

Fill out all the fields using the graphics card information and click on search

It will search and provide you with the latest drivers based on the information entered. Click on download

Click on download again. It will download the file and it can be open by either going to your downloads folder or internet browser.

Open the Nvidia program that was downloaded and click OK.

It will then extract all files to that location.

  • Steps to open Nvidia Control Panel

Use the start Menu, hit Start, type “Nvidia control panel” into the search box, and then select the result.

By clicking on System Information on the bottom left-hand side of the screen you can check the driver version, type etc. Using that panel, you can check if the latest Nvidia drivers you just extracted are installed.

  • Steps to change Preferred Graphics Processor Settings

On Nvidia Control Panel, click on Manage 3D settings on the left-hand side of the screen under 3D settings.

*Note that on some machines the option to manage 3D settings will not be available. If this is the case, please move to the next section (USB settings)

Click on Preferred Graphics Processor tab and change it to Integrated Graphics

Click on Apply – Nvidia Control Panel can now be closed.

  • Steps to change USB settings on Power Options

Use the start Menu, hit Start, type “Power Options” into the search box, and then select the following result

Click on Additional Power Settings

Click on Change Plan Settings

Click on Change Advanced Power Settings

Scroll down and open USB settings

On USB Selective Suspend Settings make the following changes:

On battery: Disable

Plugged in: Disable

Click on Apply and you can now close the Power Options Windows.

Plug the camera into a USB 3.0 Port or better

Note:

  • Make sure that you are using a SuperSpeed Cable, the regular speed cable will not work with the Intel Camera

Please use the link provided on the first Section to download Kinetisense on a client’s machine.

  • Steps to download and install Kinetisense

Copy and paste the provided link to the client’s internet browser and press Enter.

It will start downloading Kinetisense – Once download is over please click on the exe file

Check the box Create a Desktop Shortcut and click on Next

Click on Install

Kinetisense is now installing and downloading necessary files. Once the installation is done open Kinetisense.

it will take you to the Login Page. If it is a new client click on Create new Account as seen below, otherwise get client to Sign-In using existing credentials.

Get the client to enter the following fields and click on Create a New Account.

It will take you to the Kinetisense Main Screen

  • Steps to check Camera

Please click on the Settings Icon on the left-hand side of screen as shown below:

It will take you to the Settings Screen

  • Client Using the Kinect

If client is using a Kinect, make sure Kinect2 is checked under the Camera Sensor Window

  • Client Using the Intel Camera

If client is using the Intel Camera make sure LightBuzz is checked under the Camera Sensor Window

Click on Check Camera Button – it will check if the latest camera firmware is installed

If camera is not connected or is connected to the wrong USB port it will pop up a warning message as below.

Otherwise it will download the latest firmware, or it will pop up a message saying that the camera firmware is already up to date as you can see in the message below.

In the main screen of Kinetisense, click on the License Key Icon

Please enter the license key provided by the Kinetisense team and press Submit.

Upgrading to the Cloud means that all the data will be backed up, and it is free of extra charges.

  • Steps to add account to the Cloud

In the main screen of Kinetisense you will see the Kinetisense Cloud window on the bottom-center of screen. Click on Update to Kinetisense Cloud

Note** Please do not use the USA (East) cloud account.

Use the drop-down menu and choose the correct location – in this case it would be Australia. Click on Upgrade now

It will take you back to the log in screen of Kinetisense – Get client to log in again using credentials created previously.

  • Steps to Test Kinetisense

In the main screen of Kinetisense, under Patients click on the + Icon.

It will take you to the Add Patient Screen – Please fill out the mandatory fields and click on Save on the bottom right-hand side of screen as shown below

You are now on the Assessments Screen – Click on the Add New button and select Functional.

If possible, get someone to stand up in front of the camera to test it. Press Start and watch if the software is capturing joints movements like shown below.

  • Plug computer to a power source when running Kinetisense

  • Intel real sense viewer is an option to test camera if having issues

Download and open the following link

https://github.com/IntelRealSense/librealsense/releases/download/v2.38.1/Intel.RealSense.Viewer.exe

Follow below Real Sense Viewer Main Screen

The image above shows that the Camera is plugged in to a 3.0 USB port as it shows 3.2 marked in green.

If Camera is plugged in to a different port it will show 2.0 ,2.1 ,2.2 etc. which means that it is plugged in to the wrong port.